Business Operations Associate

Job description

Foreign Policy (FP) is seeking a resourceful, versatile go-getter to join our data operations team to support key business strategies and initiatives to drive growth. The Business Operations Associate will act as the primary administrator of key systems and platforms used to support customer-relationship management and business operations.


FP’s business team is a talented and dynamic group which thrives on challenges and the opportunity to have an impact each and every day. We are a collaborative team, so candidates need to work well with others and be ready to participate fully in our business operations. This is a great opportunity for an entrepreneurial self-starter.


Core responsibilities include:

  • Manage intern coverage of day-to-day customer support inbox and phone lines for FP subscribers and readers
  • Build and document CRM processes to streamline data collection and ensure accuracy and completeness of customer profiles for marketing and print delivery purposes
  • Support the implementation and adoption of Salesforce across the business team for data management and pipelines tracking
  • Become an internal expert and administrator for key systems and platforms used by FP’s business team (Piano, PostUp, Salesforce, etc.)
  • Collect customer feedback and report on key metrics to find opportunities to improve FP’s product offerings and increase reader engagement
  • Troubleshoot bugs and issues with frontend user experience and backend workflows
  • Support Group Sales Team by developing processes and procedures to streamline new license onboarding and ongoing customer success

Requirements

  • Clear and thorough communication skills
  • Comfortable working with large sets of data
  • Attention to detail and desire for accuracy
  • Ability to find creative solutions to problems with limited tools available
  • Proficient with Excel, PowerPoint, and G-Suite products (Gmail, Sheets, Docs)

Foreign Policy focuses on national security and defense, climate change and energy, immigration, technology, health finance, and more, all from a non-partisan perspective. FP is more than just a magazine: We have a research division that has been at the forefront of research on gender parity, 5g, data privacy, security, and more. Our podcast division is flourishing and includes successful shows I Spy, FP Playlist, and scores of partner productions. And FP Events convenes top leaders in government, business, and civil society for critical and timely conversations on a wide range of topics, both virtually and in person. FP offers an outstanding and comprehensive benefits package, including a hybrid office-home work structure (including "one month from anywhere") and supplemental pension benefits beyond your run-of-the-mill 401k.


*Foreign Policy employees and contractors are required to obtain a Covid-19 vaccine.


Foreign Policy is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.